At Mac Apple Wholesale, we value our customers and strive to ensure that every wholesale pallet of iPhones you purchase meets your expectations. Our Returns Policy is designed to provide transparency, protect your investment, and ensure a smooth and fair process in the event a return is necessary.
Eligibility for Returns
We accept returns only under the following conditions:
- The item(s) must be in the same condition as received, with no unauthorized modifications or tampering.
- Returns are only accepted within 14 calendar days from the date of delivery.
- Only pallets with defective, incorrect, or missing items are eligible for return.
- Products must include all accessories, packaging, and documentation originally provided.
Non-Returnable Items
Certain products cannot be returned, including:
- Pallets sold under a “final sale” or clearance category.
- Items that have been opened, used, or altered in any way not consistent with the original state.
- Products damaged due to mishandling after delivery.
Return Process
- Request Authorization – To initiate a return, you must first contact our support team at contact@macapplewholesale.com with your order number, proof of purchase, and a clear explanation of the issue.
- Approval & Instructions – Once approved, you will receive a Return Merchandise Authorization (RMA) along with instructions on how to ship the product back.
- Inspection & Refund – Upon receiving the returned pallet, our team will inspect it. If the return is approved, we will issue either a replacement pallet or a refund, depending on your preference.
Refund Timeline
Refunds are typically processed within 7–10 business days after the returned pallet has been inspected and approved. The refund will be credited back to your original method of payment.
Shipping Responsibility
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect product shipped).
- We strongly recommend using a trackable shipping service to avoid lost packages during transit.
Contact Us
If you have any questions about this Returns Policy or need assistance with your order, please contact our dedicated support team at contact@macapplewholesale.com.